Your customer service rep was extremely helpful. She was pleasant to talk to and very professional in all that she did. I felt that she went beyond what I had expected in helping me reach a successful conclusion with my need. Thanks."

~ John Stringham of Bountiful, UT

The process was so simple, I had to call your customer service agents to confirm. Sure enough, it truly was that simple. I needed to change my coverage dates, your representative was phenomenal in expediting and completing my request. I strongly recommend NAPA for your insurance needs. When you need it right and need it fast, NAPA is the best. "

~ Lori Klobas of Stateline, NV

Everyone was so helpful and moved quickly to resolve any issues and get my policy approved. What a blessing to have such great people in my corner today. Thanks to you all! "

~ Leni Weintraub-Dubois of Tamarac, FL

Everything was easy to understand. The web instructions led me through my renewal quickly."

~ Greg Sanders of Lakeland, FL

Very helpful and courteous."

~ Diana Denman of Austin, TX

Your representative was very professional and courteous. This made me very comfortable with my buying decision. The follow up phone call was unexpected, too. My previous insurance agency did not preform in this manner. Everyone did an OUTSTANDING JOB!!!!! "

~ Eugene J. Brown of Bethlehem, PA

Received notification of my automatic renewal for E&O. Went on the site which was easy to understand and printed my renewal before it was due. Great service."

~ Erwin I. Hamet of Towson, MD

It was a very easy process of renewing my E & O Insurance. NAPA followed up with a personal phone call making sure that my application was taken care of. Thank you so much for the prompt service. I have already referred others to NAPA. Aloha, Marcia Sumile (a very satisfied customer) "

~ Marcia Sumile of Wahiawa, HI

The information I got was very good and it was a big help. The premiums are great. "

~ Joseph T. Vacca of Pittsburgh, PA

I really like your customer service. I received what I needed very fast. Thank you."

~ Tatiana Shevtsova Rowley of Stuart, FL

Overall, the price was reasonable and the customer service was helpful. "

~ Billy Greene of Ayden, NC

This is a great company. Simple and friendly. "

~ LeeRoy Hines of Houston, TX

You application process is so much easier than my current provider's. With them I had to complete a 5 page application every year, then wait as much as 45 days before they got back to me with a quote. Thank you for making this so easy. "

~ David Johnson of Stone Mountain, GA

Excellent service experience... thank you ! "

~ Frank Cansellam of Houston, TX

Excellent Service! "

~ Howard Williams, CLTC of Lancaster, SC

I purchased E&O insurance from NAPA today, and I must say that their pricing is the best and their customer service was excellent. The experience was enjoyable as I was assisted by a customer service representative who patiently led me through choosing the correct coverage option. It was clear that she wanted the best for me, making me feel very good about my choice to patronize NAPA. I will be using NAPA for my E&O needs from now on."

~ Tim Darnell of Allen, TX

Thanks again for the fast response to my request. I have always received excellent service from NAPA, and today was no exception. I have always been impressed with NAPA's straightforward and professional service. As I said in my cancellation form, the only reason I was cancelling was that I have left the insurance business, but during all my years in the business, I would only purchase E&O insurance from NAPA."

~ Jim Willis of Maryland Heights, MO

You were very knowledgeable and represented a true desire to make sure all the details were correct in obtaining my insurance policy.  I am new to the business and you were patient and thorough in his communication.  I truly appreciate his empathy and his professionalism.  I would recommend you highly and continue to do business with NAPA!"

~ Charles Green II of Helotes, Texas

The customer service I received exceeded my expectations. Not only was it efficient, but made me feel that NAPA truly cared about my situation. I had unknowingly allowed my valuable E&O protection to lapse and NAPA went beyond on the call of duty to get me protected–all within less than 2 hours! NAPA not only called me to let me know when I was approved, but immediately e-mailed me my certificate. NAPA's service allowed me to save face with a new insurance carrier, which was requesting my certificate."

~ Laurie Shields of Jacksonville, FL

I just want to thank you again for the OUTSTANDING service you provided for us yesterday. We needed to have our E&O certificates issued so we could provide them for our insurance companies the same day we purchased them. You proved to be exemplary by expediting the issue of both of our certificates, and provided copies for us with an hour of ordering—fantastic service! I have been a NAPA member for a few years, but my associate was brand new to the organization. Your professionalism was impressive to say the least! To tell you how much your superb service was appreciated would take volumes! I will certainly continue to use NAPA for all of our home office E&O requirements and recommend your service to all of our agents. Thank you very much for your prompt, efficient, effective, expert, and professional method for taking care of your clients! "

~ Bill Cochran of Fleming Island, FL

I have been in the insurance industry for over thirty years and I would have to say that your knowledge of not only the coverage but of my situation in particular impressed me. You were very kind, patient, and helpful. NAPA is by far one of the best companies to do business with and i will stay with them because they are well thought of by agents and companies in the insurance field. I would highly recommend NAPA. Thank you for all your help. "

~ Herbert Grant of Inman, SC

Thank you for your assistance today with the revisions to my E&O insurance policy. You and everyone that I have ever dealt with at NAPA have always been courteous, pleasant, knowledgeable, quick to respond, and just a pleasure to deal with in every way. Thank you so much for everything! "

~ Brian Keller of Belleair Bluffs, FL

My call with NAPA was an excellent experience both professionally and personally. Everything was taken care of with the highest level of efficiency. You also went beyond what NAPA needed to answer specific licensing questions regarding Florida's procedures. I see every reason to continue my future business needs with NAPA. "

~ Dave Miller of Louisville, KY

Your website was one of the easiest to use I have ever encountered. The use of the page by page without advancing until those questions were answered and skipping unnecessary steps made the process fast and easy. The follow up e-mails, PDFs and voice call were timely and appreciated. All of us should have such great websites. I would definitely recommend you and this product and the service you provided."

~ John Head of Orlando, FL

You are extremely efficient and I really appreciate reaching a live person without a lot of frustration. I will remain with NAPA due to my experience this morning and your rates are extremely reasonable. You were very respectful and attentive."

~ Betty L. O'Connor of Kent, WA

Absolutely delighted. You were completely knowledgeable about the products. You were very patient and respectful. I would recommend NAPA to others and I will definitely renew with NAPA. Thanks very much for your help. "

~ Bob Robbins of Delray Beach, FL

You answered all my questions and sent me the necessary forms immediately. Completely understood my situation and was more than willing to help me out. Will definitely work with NAPA in the future. Thank you! "

~ Michigan Yang of Norwalk, CT

Your professionalism and friendliness made for an enjoyable experience. I will continue to use NAPA for my E&O needs in the future and will recommend NAPA to my colleagues."

~ Thomas M. Pie of Saint Clairsville, OH

With over 30 years in the sales industry, I am exceptionally appreciative of customer service, and yours was of the highest caliber!"

~ Jeff Piatt of Calimesa, CA

I experienced outstanding service and am very appreciative of the professionalism, kindness and genuine concern shown to me over the phone."

~ Dianne Level of Hood River, OR

I would recommend NAPA coverage to others... Thanks again for your excellent assist."

~ Jeremy Levin of Henderson, NV

I truly wish all my business correspondence were as productive and pleasant. I will absolutely continue E&O coverage with NAPA now and in the future with recommendations to associates and peers."

~ Michael Stahler of Davenport, IA

I was assisted very quickly... I would definitely recommend NAPA's services to others."

~ Tim Finefrock of Reston, VA

You were very patient and respectful, definitely knowledgeable about the product I was looking. You made it very easy for me to do business with your company and I would definitely recommend NAPA to others. Thanks again for making the process simple. Your kindness is appreciated."

~ Nita Moss of Florence, AL

I just wanted to express my appreciation for assisting me. Not only did you e-mail the directions, you took the time to call with details and instructions. Many thanks!"

~ Crystal Parks of St. Petersburg, FL

The service that I have received from you and all my contact from NAPA has been exemplary! You specifically spent the necessary time reviewing my policy information and answering my questions. I thank you for your assistance and look forward to working with NAPA in the future."

~ Chuck DeBlois of Rehoboth, MA

Thank you so much for your help in my renewal process. Your knowledge, patience and kindness were most appreciated. You made the process so easy and enjoyable. It would be nice if all companies had employees like you. "

~ Hayden Parmelly of Mabank, TX

Thank you for the assistance you provided during our telephone conversation. You were very knowledgeable about the products I was interested in. You certainly treated me with patience and respect. You anticipated the questions I had, provided the information I needed and directed me to the online site I needed to complete my application. I would recommend NAPA to others and will continue to get my E&O from NAPA in the future. "

~ Kenneth Morgan of Greensboro, NC

It was certainly a pleasure to have you assist me with my problem; you found my account quickly, identified with my problem, and took the necessary information to correct the issue expeditiously. I highly recommend you as an E & O source to my friends in the insurance business. I have always found your representatives to be informed and very competent. Keep up the good work!! "

~ Evelyn Baker of Jonesboro, AR