NAPA Member Testimonials

"I am very satisfied with the customer service and the person I spoke with and cost of the E&O. I asked that a Certificate be sent to me via E-Mail and customer rep was very agreeable to do so."

Mary Wester of Merritt Island, FL

"My NAPA policy had to be renewed before September 1st and I'd received an email in early August saying I needed to re-register, but I was not able to navigate the online enrollment without assistance. My CSR helped me identify a better option that was less expensive. He asked qualifying questions, walked me through the process and was very polite and patient. I am very pleased with my new policy and my experience. Thank you!"

Karen Lawson of Cincinnati, OH

"I was able to make the needed changes satisfactorily."

Virginia Mitchell of Nashua, NH

"Staff did a great job!"

John Amundson of Sacramento, CA

"Your employee who handled my phone call and service need was absolutely professional and personable simultaneously. Bravo!"

Paul Bonelli of Verona, NJ

"Everything was quick, easy and to the point. Thanks!"

Ruby Parks of Terry, MS

"Chat service was a good experience!"

Daniel Tello Flores of Tempe, AZ

"I had the pleasure of being helped today by an exceptionally friendly and helpful NAPA CSR representative. Her demeanor and knowledge made me feel listened to and my concern was quickly resolved with a speedy email follow up. I was treated as a valuable client. Thank you. Great job!"

Gerald Hughes of Albany, OR

"The customer service person did a wonderful job."

Ramesh Patel of Northbrook, IL

"Everyone was so helpful!"

Jacqueline Ward of Cary, NC

"This process made it easy and convenient. Thank you so much!!"

Richard Malcom of Moreno Valley, CA

"I have been getting my coverage from you for years, and would not change. Been very satisfied. Thanks much."

Mary Turner of Lubbock, TX

"Opening a new agency can be a daunting task, especially when trying to find the proper E&O coverage. This process was easy to understand and quick. No need to wait days or weeks for a certificate. Thank you!"

Malinda Guy of Fort Myers, FL

"I called around online today and was not treated at the fantastic level of customer service that I received when I called NAPA. The Representative was sincerely interested in helping me and finding the right information that I needed to make a wise choice in my product. Please give him my compliments and accolades. "

Samantha Klaburner of Chattanooga, TN

"SUPER EASY..THE BEST IN THE INDUSTRY"

Yolanda Gunselman of Brownsville, TX

"I was very satisfied with the help I received from the agent and I like to say thanks for your help."

Essie Prise of Blakely, GA

"A great job done by you folks."

Robin Walter of Spokane Valley, WA

"Overall experience was very good, ease of use regarding enrollment / renewal, and time efficient."

Peter Gilheany of Hacienda Heights, CA

"Very satisfied!"

Stephen Hale of Phoenix, AZ

"NAPA has been a great experience. Also used the online customer service and he was very helpful. I wasn't sure I had to complete another application. Thank you."

Janell Reina of Long Beach, CA

"The ease of this was great. Thanks."

Sandra Sandberg of Nashville, TN

"I dealt with a person who was always helpful and knowledgeable. She is an asset to your company."

Dave Stocker of Republic, MO

"NAPA's client services are always helpful and respond in a timely manner."

Dawn Jones of Bordentown, NJ

"Very easy and complete. Thank you!"

Ronda Stika of Glendale, AZ

"Your professionalism and friendliness made for an enjoyable experience. I will continue to use NAPA for my E&O needs in the future and will recommend NAPA to my colleagues."

Thomas Pie of Saint Clairsville, OH

"The CSR was prompt in coming online and immediately started to fulfill my request. She waited until I received the form from my email to verify that the necessary changes were correct and that I did not need any other services from her or NAPA. Thank you for employing competent people to handle these online requests for service."

Sam McArthur of Honolulu, HI

"Agent was very helpful and polite. She went about my expectation as she stayed on the line while I completed the application. I was very happy."

Steve Lee of La Place, LA