NAPA Member Testimonials

"I am happy with this product"

"The customer service representative is a professional and very courteous representative. Thank you."

"I had an issue about one question wrongfully answered that was quickly resolved thanks to the quick response of the administrator. Great service follow-up."

"Thank you for the very pleasant phone conversation yesterday. My questions were quickly answered and great information with the benefits that NAPA provides for their members."

"Excellent Web site. Effortless enrollment, was quick and easy. I had to speak to c/s for a quick question. The customer service representative was most helpful, we got it done quick, and very professonial. THANKS."

"The lady I spoke with was knowledgeable, pleasant and efficient."

"The person I spoke with was very helpful in sending me the website link. Please thank him."

"It was a very easy process of renewing my E&O Insurance. NAPA followed up with a personal phone call making sure that my application was taken care of. Thank you so much for the prompt service. I have already referred others to NAPA. Aloha, Marcia Sumile (a very satisfied customer)"

"I received very prompt, courteous and efficient assistance from the Customer Service Representative. Give her a star!"

"I have always received great service. I like the call back feature. Thank you for your great service."

"I experienced outstanding service and am very appreciative of the professionalism, kindness and genuine concern shown to me over the phone."

"Excellent service experience... thank you ! "

"Rep was very professional and helpful"

"Courteous sales support this morning."

"The CSR was excellent...very professional, helpful, knowledgeable and a joy to talk to."

"Website very easy to use. Certificate available immediately a great feature."

"I must congratulate you on the many improvements you've made to your enrollment process. I used to have to call customer service every year to get through it, but this year, well this is the best and easiest subscription service I have ever used. Kudos!"

"I could not ask for any better service than what you provide. My website experience as well as phone have been excellent. I look forward to a long lasting relationship. Will readily refer other agents for your services. Thanks A Million! "

"The person I spoke to guided me through the process of canceling one policy and how to apply for the new coverage with NAPA. She is in my opinion a valued employee. Again I am happy she was there to help. "

"Thank you for your professional and understandable website. I was referred by another agent. It was great to be able to get this requirement handled efficiently."

"As in my previous experience with NAPA, the entire process was easy and efficiently laid out and flowed easily to completion. Would definitely recommend the site and company to other associates."

"Very good customer service. The agent that helped me out was very knowledgeable. :)"

"I would like to thank you for the kind precedent you express. The customer service was GREAT and in these days and times, customer service does not seem to be a great priority in so many businesses. People do not seem to matter. Your customer-friendly attitude was somewhat refreshing. How I would love to be an employee at NAPA. It must be a great place to conduct business. Your days must be very envigorating and interesting at best. Thanks ever so much!"

"Thank you for the superior customer service that was extended to me during my last phone call to your organization."

"The person I spoke to on the phone was super professional and helpful. Would like to commend your good fortune on having a GREAT Napa Rep."

"Talked with your CSR and was very impressed with her understanding of what I needed and how quickly she helped me through email links and information. She really did a great job! Thanks."

"The person on the phone was so patient and helpful, just the best in every area. Thanks."