Attention: We will be closed on Monday, May 28th, 2018 in observance of Memorial Day.

NAPA Member Testimonials

Our services makes the difference... but don't just take our word for it!

NAPA Member Testimonials

"I am happy with this product"

Wallace Stocking of Twin Falls, ID
NAPA Member Testimonials

"The customer service representative is a professional and very courteous representative. Thank you."

Michael Davis of Columbia, SC
NAPA Member Testimonials

"I had an issue about one question wrongfully answered that was quickly resolved thanks to the quick response of the administrator. Great service follow-up."

Lemuel Somera of Los Angeles, CA
NAPA Member Testimonials

"Thank you for the very pleasant phone conversation yesterday. My questions were quickly answered and great information with the benefits that NAPA provides for their members."

Carol Solaita of Las Vegas, NV
NAPA Member Testimonials

"Excellent Web site. Effortless enrollment, was quick and easy. I had to speak to c/s for a quick question. The customer service representative was most helpful, we got it done quick, and very professonial. THANKS."

Joseph Conboy of Shoreham, NY
NAPA Member Testimonials

"The lady I spoke with was knowledgeable, pleasant and efficient."

Martin Gray of Port Charlotte, FL
NAPA Member Testimonials

"The person I spoke with was very helpful in sending me the website link. Please thank him."

Janie Amano of Sarasota, FL
NAPA Member Testimonials

"It was a very easy process of renewing my E&O Insurance. NAPA followed up with a personal phone call making sure that my application was taken care of. Thank you so much for the prompt service. I have already referred others to NAPA. Aloha, Marcia Sumile (a very satisfied customer)"

Marcia Sumile of Wahiawa, HI
NAPA Member Testimonials

"I received very prompt, courteous and efficient assistance from the Customer Service Representative. Give her a star!"

Sherry Alexander of Brandon, MS
NAPA Member Testimonials

"I have always received great service. I like the call back feature. Thank you for your great service."

Rick Goodman of Show Low, AZ
NAPA Member Testimonials

"I experienced outstanding service and am very appreciative of the professionalism, kindness and genuine concern shown to me over the phone."

Dianne Level of Hood River, OR
NAPA Member Testimonials

"Excellent service experience... thank you ! "

Frank Cansellam of Houston, TX
NAPA Member Testimonials

"Rep was very professional and helpful"

Steve Weekley of Charlotte, NC
NAPA Member Testimonials

"Courteous sales support this morning."

Andrew Oconnor of Lake Forest, CA
NAPA Member Testimonials

"The CSR was excellent...very professional, helpful, knowledgeable and a joy to talk to."

Andrew Christiano of Jupiter, FL
NAPA Member Testimonials

"Website very easy to use. Certificate available immediately a great feature."

Jeff Brown of Sarasota, FL
NAPA Member Testimonials

"I must congratulate you on the many improvements you've made to your enrollment process. I used to have to call customer service every year to get through it, but this year, well this is the best and easiest subscription service I have ever used. Kudos!"

Stewart Baskin of Henderson, NV
NAPA Member Testimonials

"I could not ask for any better service than what you provide. My website experience as well as phone have been excellent. I look forward to a long lasting relationship. Will readily refer other agents for your services. Thanks A Million! "

Erma Williams of Memphis, TN
NAPA Member Testimonials

"The person I spoke to guided me through the process of canceling one policy and how to apply for the new coverage with NAPA. She is in my opinion a valued employee. Again I am happy she was there to help. "

Bob Greenberg of Hillsdale, NJ
NAPA Member Testimonials

"Thank you for your professional and understandable website. I was referred by another agent. It was great to be able to get this requirement handled efficiently."

Nani Plaza of Trabuco Canyon, CA
NAPA Member Testimonials

"As in my previous experience with NAPA, the entire process was easy and efficiently laid out and flowed easily to completion. Would definitely recommend the site and company to other associates."

Carolyn Hundt of Thornton, IL
NAPA Member Testimonials

"Very good customer service. The agent that helped me out was very knowledgeable. :)"

Dalia Lopez of Los Angeles, CA
NAPA Member Testimonials

"I would like to thank you for the kind precedent you express. The customer service was GREAT and in these days and times, customer service does not seem to be a great priority in so many businesses. People do not seem to matter. Your customer-friendly attitude was somewhat refreshing. How I would love to be an employee at NAPA. It must be a great place to conduct business. Your days must be very envigorating and interesting at best. Thanks ever so much!"

Roy Gilcrease of Columbus, OH
NAPA Member Testimonials

"Thank you for the superior customer service that was extended to me during my last phone call to your organization."

Cheryl Cox of Clayton, CA
NAPA Member Testimonials

"The person I spoke to on the phone was super professional and helpful. Would like to commend your good fortune on having a GREAT Napa Rep."

Margaret Kavanagh-Dowsett of Marina Del Rey, CA
NAPA Member Testimonials

"Talked with your CSR and was very impressed with her understanding of what I needed and how quickly she helped me through email links and information. She really did a great job! Thanks."

Constance McCrea of Farmington, MI
NAPA Member Testimonials

"The person on the phone was so patient and helpful, just the best in every area. Thanks."

Clarissa Owens of Pasadena, CA

  Customer Care Center

We're here to help! Contact the NAPA Customer Care Center via online chat or phone for first-class assistance.

   (800) 593-7657

Monday – Thursday: 8 am – 6 pm ET
Friday: 8 am – 5 pm ET

  Have Questions?

You can find answers to many of your questions in the NAPA Frequently Asked Questions.

   How Are We Doing?

We take your feedback seriously. Complete a customer satisfaction survey to help us better serve you.

Take a quick survey!