NAPA Member Testimonials

"This process made it easy and convenient. Thank you so much!!"

Richard Malcom of Moreno Valley, CA

"The CSR was prompt in responding to my email inquiry and she also followed through with a personal phone call. When I am not available to answer the phone call, she left a message informing me of the form to sign. She sounded very nice and very professional over the phone."

Zenaida Babcock of Cottonwood, AZ

"NAPA has always done a great job!"

David Ryan of Cuyahoga Falls, OH

"Thanks again for the fast response to my request. I have always received excellent service from NAPA, and today was no exception. I have always been impressed with NAPA's straightforward and professional service. As I said in my cancellation form, the only reason I was cancelling was that I have left the insurance business, but during all my years in the business, I would only purchase E&O insurance from NAPA."

Jim Willis of Maryland Heights, MO

"Your professionalism and friendliness made for an enjoyable experience. I will continue to use NAPA for my E&O needs in the future and will recommend NAPA to my colleagues."

Thomas Pie of Saint Clairsville, OH

"I had the pleasure of being helped today by an exceptionally friendly and helpful NAPA CSR representative. Her demeanor and knowledge made me feel listened to and my concern was quickly resolved with a speedy email follow up. I was treated as a valuable client. Thank you. Great job!"

Gerald Hughes of Albany, OR

"I love the application online and the ability to print it quick and fast! Thank you so much!"

Naomi Yang of Saint Paul, MN

"As a new life and health agent, I had an issue while trying to get E&O insurance with my broker/agent and their company. Finding your website and company was great! Now I am covered for E&O and your cost was reasonable. Using the website was great. Thank you."

Chris Banta of San Diego, CA

"I was very impressed with the young lady that helped me with my solution. She really allowed me to get the best solution and best price. Thanks so much."

Thomas Hodges of Lynchburg, VA

"The ease of this was great. Thanks."

Sandra Sandberg of Nashville, TN

"Very smooth process!! The CSR was very helpful."

Mike Aaron of Sioux Falls, SD

"The process was quick and easy to understand."

Kay Moses of Adelphi, MD

"Of all the hoops I've had to jump through to launch my career as an agent, this was the easiest. Everything was clearly spelled out from start to finish. I was signed up in minutes."

Jim McCoy of Central Point, OR

"Very satisfied with one of your customer service representatives. He was knowledgeable and competent!"

Jeffrey Spilky of Ontario, CA

"The CSR was extremely helpful and did EVERYTHING to resolve my problem. She is a fabulous customer service rep."

Rochelle Melcer of Las Vegas, NV

"I wish to advise that the rep greatly assisted in the issuance of the policy. She called me to verify information on the application,saw that the policy was quickly issued and advised me accordingly by Email. You should be proud to have an employee who is knowledgeable, professional and courteous in representing you in working with clients. Thank you for giving me the opportunity to share this with you."

Donna Kortemeyer of Colorado Springs, CO

"It was easy and smooth to apply."

Clarice Chew of Baltimore, MD

"I was contacted by email and on the same day someone from your office called to make sure I received what I needed. I think your company went above and beyond to offer excellent customer service and I will continue as a customer and recommend your company to others! Great job and keep up the good work!!!"

Karen Thulin of Derry, NH

"NAPA's website and application for coverage is the utmost easiest I have ever used. Thank you for this wonderful service."

Vince Lee of Fresno, CA

"The Customer Service Agent did an excellent job. Thank you for your help."

Mike Lowe of Flowery Branch, GA

"I made a call and left a message. My call was promptly returned. Overall the customer service is excellent! More power to you!"

Isabel Christian of Bronx, NY

"The CSR solved my problem in a very timely manner and made suggestions that was not presented to me in 2013 when I first went with NAPA. She made sence with her suggestions and they fit in my pocket book. And I was able to obtain the protection I need for my business. good employee."

Leroy Ledet of Harvey, LA

"The email reminder to renew is my favorite part of NAPA along with the excellent price."

Ronald Theriault of Rumford, ME

"Told my son-in-law to get his E&O through NAPA. That's how strong I believe in you."

James Scott of Chelsea, AL

"I did have to call customer service and spoke to a representative that was very helpful and professional."

Daniel Matuszak of Birmingham, AL

"Your website is very good and helpful!"

Juan Munoz of Corona, CA

"I feel NAPA offers the best customer service and coverage in the marketplace for agents. Your response time is outstanding and your customer service is A+++. Thank you for providing a much needed service to our industry."

Linda Eastman of Fredericksburg, VA